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Return Policy

Orders cannot be changed or modified after checkout. 

If you need to cancel your order before it ships out a 20% restocking fee will be applied. 

You have 14 calendar days to return an item from the date you received it to be eligible for a return or exchange. In order to return your item(s), please send an email to therusticcoop@gmail.com with details of your return request and advise that you wish to return/exchange the item. A The Rustic Coop Boutique representative will respond to your email within 24-72 hours with authorization to return and details to return the item(s). You will be responsible for the cost of shipping any return item(s).

The following conditions will apply to all returned items: 

  • If you are exchanging the item(s), the new item will shipped to you free of charge (limited to 1 exchange per item) 
  • If you do not exchange the item(s) and request a full refund, the full original purchase price of the item(s) will be refunded back to you minus any shipping cost incurred. This will include orders which were eligible for free shipping.  The Rustic Coop Boutique incurred shipping charges in order to get the product to you. The exact shipping charges for the original shipment will be deducted from your return/cancel item balance. A copy of the shipping cost invoice will be available to you upon request.
  • Return and/or cancellation request on orders in which Sezzle payment was used will have a 6% fee deducted from their return/cancel balance to cover the fees  The Rustic Coop Boutique incurred from Sezzle. Once your order has been submitted with Sezzle those fees are non refundable to The Rustic Coop Boutique from Sezzle, regardless of returns or cancellations.
  • No returns are allowed on sale items. All sales of 25% or more are final sale, returns will not be accepted.
  • All returns must be unworn, unwashed, free of pet hair, free of smoke or odors, free of bodily fluids and any other item(s) which would render the article(s) as used, damaged or not in a manner in which it was received to you from The Rustic Coop Boutique, as a new, unused item(s). Any item(s) returned in the above conditions will be documented and correspondence will be sent to you advising the items are non return items with a request for shipping charges back to you to be paid by you within 14 days or the item(s) will be donated and no refund shall be issued.

    International orders are not eligible for returns or exchanges. All sales are final on International orders. 

    All approved returns must be addressed to the address below.

    The Rustic Coop Boutique
    Return Department
    17002 NE 170th Street
    Holt, MO 64048

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